FAQs

Custom commission dice orders:

Commissions are CLOSED

 

Q: What can I have made?

A: A full set of 7 polyhedral dice

 

Q: How much will cost?

A: $100-140 depending on materials used

 

Q: How long will it take?

A: About 2 months

 

Q: How and when will I pay?

A: Once your dice have been made, pictures will be sent for approval and a listing will be created on our site for you to purchase here.

 

Q: What if I don't like the first attempt at my commission?

A: They will be remade at no extra cost! The first attempt will be sold, as they will still be beautiful and a lot of work will have gone into them.

 

Q: How do I contact you about having a commission made?

A: You can contact me via email at cozygamershop@gmail.com

 

Q: Are commissions currently open?

A: They are currently closed! I have moved and don't have a safe space to work with resin yet.

 

About returns and exchanges:

 

Q: Can I return my custom dice?

A: No, sorry! Once they've been made, pictures, and probably video has been made, they're approved of, inked, paid for, and shipped, there's no going back!

 

Q: I received a die with a flaw, can I replace it?

A: Yes! Please send an email with a picture of the flaw and let us know which die to send you.

 

Shipping:

 

Q: Do you ship internationally?

A: Absolutely! 

 

Q: When will my order ship?

A: 1-2 business days from order (Monday-Friday are our business days).

 

Social Media and News:

 

Q: What social media are you frequenting?

A: We are on Instagram, Twitter, and Facebook. We are the most often on Instagram because, pictures. Find us on all @cozygamershop

 

Q: What's the best way to find out about new releases?

A: Our newsletter, Instagram, or Twitter has real time ongoing updates of new products and sales!

Location:

 

Q: Where are you located? Do you have a place I can come visit and buy dice?

A: We are located in Portland, OR and we work from home! We do not have a storefront or a way for you to pick up dice, so ordering here is best!